Adopting Sage CRM has benefited Action Renewables in a number of areas. Sage CRM has automated processes which improves reliability and minimises the risk of errors occurring as it reduces the requirement for manual control of systems. Productivity has increased thanks to Sage CRM as pricing, order information and customer information can all be found easier and quickly from within the one place.
Sage CRM ensures data is consistent across teams and helps reduce costly mistakes by increasing accuracy and effectiveness. It is accessible on demand and therefore can save the need for time in putting together different procedures, such as running separate spreadsheets. It also helped to give a complete view of Action Renewable’s customers as it includes directory of all customers so their customer communications and purchase history can be checked resulting in an enhanced understanding of their customers.
Action Renewables are currently embarking on the second phase of the project, which is again to automate the processing around the “large scale” Generators, for Wind, Solar, Biomass, etc.