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Privacy Policy2018-08-07T12:14:19+00:00

Privacy Policy

acorn IT solutions logo

Introduction

Acorn IT Solutions is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information as outlined in this Privacy Policy.

For the purposes of this Privacy Policy, “we”, “us” and “ours” refers to Acorn IT Solutions Ltd.  and the “Website” refers to www.acornitsolutions.com.  By using the Website or any of the features, resources or services on it you agree to be bound by the terms of this Privacy Policy.

Data Controller

We are registered with the Information Commissioner’s Office (ICO) as a Data Controller for the personal data that we hold and process. Our registered address is 59-61 Maghera Street, Kilrea, Coleraine, Northern Ireland, BT51 5QL and our Company Registration Number is NI042650.

What personal data we collect:

Personal data means any information relating to you which allows us to identify you, such as your name, contact details, email address, and data about your use of the website. To the extent permissible under applicable law, we collect information about you and any other party whose details you provide to us when you:

  • Register to use our website, applications or services.
  • Complete online forms, take part in surveys, enter any competitions or prize draws, download information such as white papers, product brochures or other publications.
  • Interact with us using social media.
  • Contact us offline by methods including telephone, SMS, email, post, business card transfer and face-to-face correspondence.

We collect and process both personal data and special categories of personal data as defined in the GDPR. This includes:

  • Customer/client data – Name, email, phone number, address, payment/bank details, location details, device IP address.
  • Employee Data – Name, email, phone number, address, payment/bank details, date of birth, family & next-of-kin details.

We may enhance personal information we collect from you with information we obtain from third parties that are entitled to share that information; for example, information from credit agencies, search information providers or public sources (e.g. for customer due diligence purposes), but in each case as permitted by applicable laws.

Our lawful basis for processing your information:

The data we hold is held in accordance with current Data Protection Laws and the General Data Protection Regulation. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

We process your personal data primarily on the basis of Legitimate Interest as a business but only if necessary for the purpose we collected it for. We will also process data on the basis of contractual and transactional obligation where necessary.

Information usage:

We use your data to:

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To notify you about changes to our service.
  • To ensure the content from our site is presented in the most effective manner.
  • To carry out sales and marketing activities such as calls, emails and other types of communications
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To perform obligations under a contract with you or a business you may work for.
  • For registration of your Software Licencing and Warranty with our third-party vendors or third level support.

Types of communication:

  • By Email: By submitting your email address you are consenting to receive the particular piece of information you requested, as well as allowing us to send you appropriate and useful communications. At any time, you can opt-out/ unsubscribe from our communications by clicking the link in any emails you receive from us. The link will always be in the footer of the email.
  • By Phone: By submitting your telephone number you are consenting to receive contact by phone.

We may share your personal data with:

  • Partners, including system implementers and developers.
  • Our legal advisors in the event of a dispute or other legal matter.
  • Law enforcement officials, government authorities, or other third parties to meet our legal obligations.
  • Any other party where we ask you and you consent to the sharing.

Data Retention Policy

We retain your personal data while you remain a customer or an employee, unless you ask us to delete it. Our Retention and Disposal Policy details how long we hold data for and how we dispose of it when it no longer needs to be held. We will delete or anonymise your information at your request unless:

  • There is an unresolved issue, such as claim or dispute
  • We are legally required to
  • There are overriding legitimate business interests, including but not limited to fraud prevention and protecting customers’ safety and security.

Your Rights

If you are based within the EEA or within another jurisdiction having similar data protection laws, in certain circumstances you have the following rights:

  • the right to be told how we use your information and obtain access to your information;
  • the right to have your information rectified or erased or place restrictions on processing your information;
  • the right to object to the processing of your information e.g. for direct marketing purposes or where the processing is based on our legitimate interests;
  • the right to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”);
  • where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions;
  • the right to object to any decisions based on the automated processing of your personal data, including profiling; and
  • the right to lodge a complaint with the supervisory authority responsible for data protection matters (e.g. in the UK, the Information Commissioner’s Office).

Security and storage of information

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. We will do our best to protect your personal information but we cannot guarantee the security of your information which is transmitted to our website, applications or services or to other website, applications and services via an internet or similar connection.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Data will be stored and secured via third party sites including Sage CRM, MailChimp and WooCommerce.

Cookies

Cookies are small text files placed onto your computer by the websites you visit. They are used to make websites work, to improve efficiency of websites, to improve the user experience and to provide usage information on websites. This information should make your website visits more productive by storing and using information on your website preferences and habits.

By configuring your web browser, you can choose whether or not to accept cookies. Most web browser software is initially set up to accept them. If you do not want to receive cookies you should change your browser settings. Please note by disabling cookies, some services or website functionality may not be available. For further information about cookies and how to disable them please go to www.aboutcookies.org.

This Website places the following Cookies:

  • Google Analytics – This gathers information about users, how they found and navigated the site as well as facts about which browsers they have used. The data gathered by this Cookie is anonymous and is used to enhance the usability of the website.
  • Session Cookies – We use these to keep track of your movement from page to page, so you don’t get asked for the same information that you have already given to our site. This cookie is mainly for our site login facility and are essential for the shopping basket and online payment facilities to function.
  • YouTube Cookies – Used to provide a unique ID on your mobile device to enable tracking based on geographical GPS location, to estimate your bandwidth on a page containing YouTube videos and to understand what videos from YouTube the user has previously seen.
  • WooCommerce Cookies – Used for E-Commerce information about the cart and helps WooCommerce know when the cart data changes. It also contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.
  • Worldpay Cookies – Used to keep payments secure and for their own purposes, their servers make use of some session-based cookies. These cookies will appear on the WorldPay site during payment and not on our website.
  • Social Cookies – We use cookies for Facebook, Twitter and LinkedIn and other social sites to display their feeds on our website, for sharing event pages and to interact with our social pages through the site.

Accessing and Correcting Your Information

Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. You may opt out of receiving emails and other messages from our organisation by clicking the unsubscribe link in any emails. Alternatively, you can email your request to marketing@acornitsolutions.com

Updates to our Privacy Notice

Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website. This privacy policy was last updated in May 2018.